Grievance
Redressal
If something has gone wrong with your Bazaar99 order, payment, delivery, service booking, member account, earnings or another platform-related matter, you can raise the issue with us for review and appropriate resolution.
We Want to Understand the Issue
Please provide enough information for us to identify the relevant account, order, booking or transaction and review what happened.
How We Handle a Grievance
Bazaar99 is operated by Infovision Media. Customers and members may contact us regarding a genuine concern connected with an applicable Bazaar99 product order, service booking, payment, member account, network, earnings or other platform function.
Each grievance may require different information and review depending on the nature of the issue. Our objective is to identify the relevant facts and provide an appropriate response or resolution based on the applicable transaction, records and Bazaar99 policies.
Grievance Contact Officer
For complaints or grievances that require assistance, you may contact the designated Bazaar99 grievance contact.
Hans Raj Goswami
Bazaar99 / Infovision MediaGrievances relating to Bazaar99 may be communicated using the contact information provided here. Please include sufficient information to help identify and review the issue.
Grievances We Can Review
A grievance may relate to different parts of the Bazaar99 member ecosystem.
Product Order
Wrong, damaged, incomplete or other genuine product-order concerns.
Delivery
Delivery status, failed delivery or other fulfilment-related concerns.
Service Booking
₹99 booking, service availability or booked service not being provided.
Service Provider
Concerns relating to communication or conduct connected with an applicable service booking.
Payment Verification
UPI/prepaid payment, UTR or payment-verification related concerns.
Cancellation / Refund
Cancellation, return, refund or eligible service-booking refund concerns.
Member Network
Member relationship, upline/network display or related account concerns.
Earnings / Investment
Questions regarding applicable earnings records, Investment Balance or related account entries.
How to Raise a Grievance
Providing complete and accurate information helps us understand the issue and identify the relevant records.
Contact Us
Contact Bazaar99 using the grievance email, mobile or other available support channel.
Provide Details
Explain the issue and provide the relevant account, order, booking or transaction information.
Review & Verification
Relevant records and supporting information may be checked to understand what occurred.
Response / Resolution
An appropriate response, clarification or resolution may be provided based on the verified circumstances.
What Information Should You Provide?
Only provide information relevant to the grievance. The exact details required may depend on the type of issue.
Basic Details
Please provide enough information to identify you and the transaction or platform function involved.
Supporting Information
Depending on the grievance, supporting information may help verify the circumstances.
Orders, Returns & Refund Grievances
Product grievances are reviewed according to the nature of the transaction and the applicable Bazaar99 policies.
Damaged / Wrong / Incomplete Product
If an order arrives damaged, incorrect, incomplete or with another genuine issue, contact us with the relevant order information and reasonable supporting details such as photographs where useful.
Payment Made but Not Verified
If you have made the applicable payment but the transaction remains unverified, provide the relevant UTR/reference and payment details so that the payment record can be reviewed.
Cancellation / Return / Refund
A cancellation, return or refund concern will be reviewed according to the applicable order status, product circumstances and Bazaar99 Cancellation, Return & Refund Policy.
₹99 Service Booking & Provider Issues
Bazaar99’s ₹99 payment is the Service Booking Charge. It is separate from labour, repair, spare-parts, materials or other amounts that may be separately discussed between the customer and Service Provider.
Account, Network & Earnings
Members may also raise concerns relating to their Bazaar99 account or records associated with applicable platform activity.
Member Account
Concerns regarding account information, account access, profile information or applicable account status may be raised for review.
Member Network
If a member believes that an applicable referrer/upline relationship or network information is displayed incorrectly, the relevant account information may be submitted for review.
Bazaar99 Earnings
Questions concerning applicable Bazaar99 earnings records may be reviewed against the qualifying transaction and the distribution rules applicable to that transaction.
Investment Balance / Transactions
A member may raise a question concerning an Investment Balance, applicable deposit, withdrawal, profit/loss entry or another Investment-account transaction for review against the available records.
Investment business performance may include both profit and loss; a grievance review does not convert an actual business loss into a guaranteed return.
Review & Resolution
The appropriate resolution depends on the verified facts and the type of grievance.
Review of Available Records
Bazaar99 may review relevant account records, order information, booking details, payment records, transaction history and supporting information where reasonably necessary to understand a grievance.
Additional clarification may be requested where the information initially provided is insufficient to identify or verify the issue.
Possible Resolution
Depending on the verified circumstances, an appropriate resolution may include clarification, correction of an applicable record, cancellation, replacement, refund, account assistance or another suitable action consistent with the applicable Bazaar99 policy and transaction.
Information Submitted With a Complaint
Information provided in connection with a grievance may be used to identify, investigate and resolve the matter and to maintain appropriate records.
Different Issues May Require Different Resolutions
Bazaar99 includes shopping, service bookings, member networking, earnings and Investment-related functions. A grievance will therefore be reviewed according to the specific activity involved rather than treating every issue as the same type of transaction.
Raise a Grievance
Contact us with your relevant account and transaction information and a clear explanation of the issue.
Email Grievance Call SupportNear New Ashok Nagar NAMO Rapid Rail Station.