Cancellation, Return
& Refund Policy
Our aim is to keep cancellations, returns and refunds understandable and transparent for Bazaar99 members. This policy explains how product orders and service bookings are handled when an order is cancelled, a product needs to be returned, or a paid service cannot be provided.
Fair & Clear Process
Eligible cancellations, returns and refunds are reviewed according to the circumstances of the order or service booking.
Refunds Where a Valid Refund Is Due
Bazaar99 is operated by Infovision Media. Our objective is not to make legitimate refunds unnecessarily difficult. Where an order or service booking qualifies for a refund under the applicable circumstances, the refundable amount will be processed after the relevant details have been reviewed.
Cancellation Support
Customers may request cancellation of an order before fulfilment reaches a stage where cancellation is no longer reasonably possible.
Eligible Returns
Where a delivered product has a valid return issue, the customer may contact Bazaar99 so the matter can be reviewed and an appropriate resolution arranged.
Refundable Services
If a paid Bazaar99 service booking cannot be provided, the applicable ₹99 Service Booking Charge is refundable.
Order Cancellation
A cancellation request should be made as early as possible. Whether an order can be cancelled may depend on its current processing or delivery stage.
Before Dispatch / Delivery
If an order has not yet been dispatched or committed for delivery, a cancellation request can generally be reviewed and processed more easily.
After Dispatch / Delivery Attempt
Once an order has already been dispatched, handed to a delivery partner or sent out for local delivery, immediate cancellation may not always be operationally possible.
When You May Request a Return
If there is a problem with a delivered product, please contact Bazaar99 promptly with the order details and a clear description of the issue.
Damaged Product
Product received in a damaged condition.
Wrong Product
A materially different item was delivered.
Missing / Incomplete
Material components of the order are missing.
Other Valid Issue
Another genuine product or fulfilment problem requiring review.
Return Conditions
Product type and condition may affect how a return request can practically be handled.
General Products
Where a return is accepted, customers should normally keep the product reasonably intact and return all available accessories, components and packaging that formed part of the supplied item.
Grocery, Food & Perishable Items
Grocery, food, fresh or other perishable products require special handling because they may not be suitable for ordinary physical return after delivery.
How to Request a Return or Refund
Providing clear information helps us review the request accurately and resolve it more efficiently.
Service Not Provided? Booking Charge Is Refundable.
Bazaar99 currently charges a fixed ₹99 Service Booking Charge when a member books an available service through the platform. If the booked service is not provided, the applicable ₹99 booking charge is refundable.
How Refunds Are Handled
Once a refund has been approved, Bazaar99 will process the applicable refundable amount using an available and appropriate payment method. Processing and reflection of the amount may also depend on the customer’s bank or payment service provider.
General Cancellation, Return & Refund Terms
Refundable Amount
Where a cancellation, return or other claim qualifies for a refund, the applicable refundable amount will be determined according to the payment made and the final resolution of the relevant order or booking.
Incorrect or Incomplete Information
Customers should provide accurate order, contact and payment information when requesting assistance. Incorrect or incomplete information may delay verification or refund processing.
Supporting Information
Bazaar99 may request reasonable supporting information, including photographs, videos, packaging details, order information or payment details, where such information is relevant to reviewing a cancellation, return or refund claim.
Replacement Instead of Refund
Depending on the nature of a product issue and product availability, a replacement may be offered as a possible resolution. Where a refund is the applicable resolution, the approved refundable amount will be processed accordingly.
Delivery-Related Issues
Matters relating to delivery areas, estimated delivery periods, shipping charges and failed delivery attempts are also subject to the Bazaar99 Shipping & Delivery Policy.
Misuse or Fraudulent Claims
Bazaar99 may review available information where a claim appears inconsistent with order records or other available evidence. This does not prevent a customer from raising a genuine cancellation, return or refund request.
Policy Updates
This policy may be updated as Bazaar99 introduces new products, services, delivery methods or operational processes. The policy applicable to a transaction should be read together with any specific terms communicated for the relevant product or service.
Need Help With a Refund?
Contact Bazaar99 with your order or service-booking details. Providing the relevant information helps us identify and review your request more efficiently.
Near New Ashok Nagar NAMO Rapid Rail Station.
+91 9818090706